UPS Reviews

For shipping within the United States, UPS offers various service options with different rates and delivery times. Customers can calculate the time and cost for shipping packages by providing the origin, destination, and weight of the shipment. The cost-effective Flat Rate Shipping service starts at $14.15 for a small package, with medium, large, and extra-large options available at higher starting prices. Rates were updated on March 7, 2024, and customers can find detailed rate information, including peak/demand surcharges and fuel surcharges, on the UPS website. Additionally, UPS provides a shipping calculator to estimate the shipping quotes for global package delivery services, allowing customers to sort results by time or cost to find the most suitable shipping option.

UPS offers a range of shipping services tailored to meet different needs, including UPS Express Critical®, which is the same-day delivery service. For added convenience, there are value-added services such as Delivery Confirmation, Hold for Pickup, and Collect on Delivery (C.O.D). Additionally, The UPS Store provides services like professional printing, mailbox rentals, packaging, and shipping for small businesses. Customers can also find specialized solutions for shipping oddly shaped items like furniture and artwork, with custom boxes and crates available.

For transactions, UPS accepts a variety of payment methods including Mastercard, Visa, American Express, and Discover cards, both debit and credit cards. Additionally, some UPS stores may accept cash, but it is not accepted at delivery hubs or by delivery drivers. Customers can also use checks or money orders to pay for deliveries. For the UPS Collect on Delivery Fee, only cash or a cashier’s check is accepted to ensure immediate processing and avoid non-payment or disputes.

The UPS.com return policy allows customers to return packages easily. If a return label is included by the shipper, it should be affixed to the package. In case there is no return label, customers can create one online or at The UPS Store. For those without a printer, options include scanning and printing by mobile barcode at a UPS location or emailing the label to print later. Packages should be packed securely, with old shipping labels removed if reusing a box. Plastic or nylon tape at least two inches wide should be used for sealing. The package can be dropped off at a UPS location, handed to a UPS driver, or a pickup can be scheduled, sometimes for an additional fee. As for the shipping policy, UPS offers various options for sending packages, including online label creation and scheduled pickups. Customers should be aware of additional rules for special-care and prohibited items, and know the dimensions and weight of their package, with flat rate shipping available as an option for those who do not wish to measure their package.

To calculate shipping costs on the UPS website, you can use the Calculate Time and Cost tool. This feature allows you to input details such as the origin, destination, shipment date, and weight of your package. After providing this information, the tool will compare different UPS services and present you with an estimate of both the shipping time and cost. It's a convenient way to find the most cost-effective shipping option for your needs. Remember, the final cost may vary based on the actual weight and dimensions of the package when shipped.